Business Practice Investigation Division
The WQC program verifies that the contents on a wholesale label is what is actually contained in the package. A wide variety of commodities are checked. Have you ever wondered if your carton of milk actually was a half-gallon or if the paper towels actually are 1,000 rolls as the labels say. All these products are originally inspected at wholesale locations to determine they are what they say. Are you a store owner who wonders if the 30 pound box of seafood you just purchased is actually 30 pounds. BPI inspectors check these type products, and more, on a regular basis.
RQC inspectors make sure customers in retail stores, including major grocery chains, are getting what they pay for in terms of the weight and value computations. Most retailers have store departments that package product in the store with the store label in addition to the aisles of vendor items sold. RQC inspectors determine if the package of hamburger you buy, the in-store pastries you buy, and many other retail items are correct.
Test Purchase (TP) Inspectors work as undercover customers. They buy items that are weighed and the price determined right in front of the customer such as the potato salad you buy in the deli, the shrimp in the seafood section, and the produce you purchase at the check stand.
Test Sale (TS) undercover inspectors go to California recycling centers and do undercover test sales of CRV materials like aluminum and plastic.
The BPI Division has inspectors who follow up on customer complaints of overcharges at retail gas stations. The inspectors attempt to duplicate what the complainant feels happened to them to determine if an overcharge did occur.
Licensed Weighmasters are individuals who verify the quantity of a product on a Weighmaster Certificate because the product's quantity cannot be done in front of the customer. That certificate registers the correct quantity the customer receives. Our Weighmaster (WM) inspectors visit WM locations and audit those certificates for accuracy and the correctness of all vital information.