Weights & Measures Frequently Asked Questions

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Weights & Measures Frequently Asked Questions


1.

When and where are taxicabs checked?

Taxicabs are checked in Los Angeles County Monday through Thursday at:

Los Angeles County
Agricultural Commissioner/
Weights & Measures Bureau
11012 Garfield Ave.
South Gate, CA 90280

Inspections begin at 7:00 a.m. and end when the last cab in line has been checked.
(Exceptions: There are no inspections on holidays.)

 

2.

What is the CRV value?

Currently, the CRV is $0.04 for every beverage container sold in the state. A beverage container with a capacity of 24 fluid ounces or more shall be considered as two beverage containers for purposes of redemption payments and refund values.
(Please refer to the California Public Resources Code 14560 for more details.)

3.

Is taximeter registration mandatory?

Yes. This inspection is required by County Ordinance 2.40.060 which states:

No person shall use or operate any weighing or measuring instrument for commercial purposes without having a current registration certificate for such instrument.

4.

I am starting a business that uses scales and meters for commercial transactions. Where can I obtain information on the proper use of these devices?

A good place to start is the CDFA's Division of Measurement Standards (DMS). They have a Frequently Asked Question (FAQ) website at:

http://www.cdfa.ca.gov/dms/FAQ.htm

5.

Who checks the accuracy of taximeters?

Taximeters are checked annually by the Los Angeles County Agricultural Commissioner/ Weights & Measures Department.

6.

If there is an overcharge, do I get that item free?

The retailer is not legally required to give away an item if an overcharge occurs. Some retailers do it as a matter of policy. That policy may change from time to time so look for a sign at the check-out stand or ask the manager.

Note: There are instances when a retailer is placed under Court order to give away items that were the subject of an overcharge. However, this only happens when wide ranging problems have existed in that retailer's stores and civil action has been taken against the company. The retailer is then ordered to give away the item free if it scans at a higher price than posted.

7.

I believe that I was overcharged at a gasoline station. Where do I report it?

Your have several options. You can call our toll-free number at 800 665 2900 or write us:

Los Angeles County
Agricultural Commissioner/
Weights & Measures Bureau
11012 Garfield Ave.
South Gate, CA 90280

Please be sure to include as much information as possible. Include the name of the station, the nearby cross streets, the city, the date of problem and a description of what happened. The pump number and grade are also needed. You may report the problem anonymously if you wish.

8.

In the event I am overcharged, what should I do?

It is a good idea to try and work out any pricing problem with store management. Retailers are interested in correcting customer problems and are usually cooperative, and friendly. However, if you do not get satisfaction from this process, or you think the problem is something that merits reporting, then call the Price Verification Division at 1-800-665-2900.

Be careful to make note of vital information about the problem. The inspector will need to know the brand, the product name, and the size (gallons, pounds, etc.) of the package. What was the price advertised versus the price charged? What is the store name and address?

One of our inspectors is usually dispatched within five working days. They will review the situation, make an undercover buy, and report back the results of the inspection if you wish. You remain anonymous. If an overcharge occurs, then an enforcement action will be taken against the business.

9.

I believe I was underpaid for bottles and cans I brought to the recycler. Where do I file a complaint?

Your have several options. You can call our toll-free number at 800 665 2900 or write us:

Los Angeles County
Agricultural Commissioner/
Weights & Measures Bureau
11012 Garfield Ave.
South Gate, CA 90280

10.

What does CRV mean?

Consumers pay CRV (California Refund Value) when they purchase beverages from a retailer and are reimbursed when they redeem the container at a recycling center.

Contact Us


Headquarters Office
12300 Lower Azusa Road
Arcadia, CA 91006-5872
(626) 575-5471


South Gate Office
11012 South Garfield Ave.
South Gate, CA 90280
(562) 622-0402


Antelope Valley Office
335 E. Ave. K-10
Lancaster, CA 93535
(661) 974-8801